We ship with Shiprockt. Shiprocket is India’s one the leading and most trusted secure logistic partner.

At rbhomoeoshop.com, we are committed to providing a seamless and efficient shipping experience for our valued customers. Please read the following shipping policy carefully to understand how we handle the delivery of your orders:

  1. Order Processing Time: We strive to process and ship all orders within 24 hours of receiving a confirmed order. However, please note that the availability of the product or the need to find alternative products may cause delays in processing your order.
  2. Cash on Delivery (COD) Orders: Orders placed using the Cash on Delivery (COD) payment method will be dispatched only after receiving confirmation from the customer.
  3. Delivery Partner: We partner with Shiprocket for the delivery of our orders. Once your order packet is picked up by Shiprocket or its designated delivery partner, our role in the delivery process concludes. We have no control over the entire delivery lifecycle beyond this point.
  4. Delivery Responsibility: It is important to note that the responsibility for the timely delivery of your order rests solely with Shiprocket or the delivery partner assigned by Shiprocket. While we make every effort to ensure prompt dispatch, any delivery delays are beyond our control once the order is handed over to the delivery partner.
  5. Common Reasons for Delayed Delivery: Several factors can contribute to delayed delivery, including:
    • Incorrect Pincode provided during checkout
    • Incomplete or inaccurate address details
    • Incorrect contact number provided
    • Ensure that you have entered the correct and working mobile number during checkout, as the delivery OTP (One Time Password) will be sent to this number. Without OTP verification, the delivery partner may not hand over the parcel to you or the designated recipient.

We understand the importance of receiving your order promptly and endeavor to minimize any potential delays. However, please bear in mind that certain circumstances beyond our control may impact the delivery timeline. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team.

Thank you for choosing [Your Online Medicine Store] for your healthcare needs.